Classmethod Launches Division Focused on Amazon Alexa to Empower Customer Service
〜Support Developing Templates and Voice Interaction Interface for BtoC Companies〜
Classmethod,Inc. announced today that it has launched a new division which will focus on Amazon Alexa and cloud technology.. Through overseas group company, the team has published some voice-driven capabilities (Alexa Skills) to the Amazon Alexa Skills store. Classmethod is engaged in the design development and operation and maintenance of voice interactive interface (VUI) according to the usage scene. In the future, the division will provide the know-how to domestic and overseas enterprises, to help them build Alexa Skills that enhance their relationships with customers and reduce worker shortage through automation.
Specific Industry Templates and Usage Scenes
We are preparing templates for communication design in various services where general consumers have opportunities to use, such as eating out, retail, medical, welfare, finance, media, game, travel, hotel, education, life, housing, automobile etc. By establishing the design and operation methodology of the voice interaction interface assuming representative use cases, such as inquiries, news display, purchase, reservation, inventory confirmation, status confirmation, questionnaire, order and so on, the team offers a universal user experience independent of end users IT literacy.
The Alexa Division of Classmethod,Inc.
The team focused on Alexa consists of members of the Classmethod headquarters and group companies (Japan, Canada, Germany). Researching latest devices and cloud technologies and extending our templates, the team enables a rapid introduction of a system for companies running BtoC business. Experienced team members mainly specialize in cloud and mobile technology. In the near future, the team is releasing more Alexa Skills while hiring new specialists.
· Consulting on Amazon Alexa technology
· Designing user experience for voice interface
· Developing Alexa Skills for Amazon Echo devices
· Developing of AVS (Alexa Voice Service) for devices
· Developing interface for general purpose applications using Amazon Lex
· Developing Cloud side API integrating Alexa Skill
· Maintaining of Alexa Skills published
Classmethod,Inc. provides technical support for enterprises making full use of cloud, big data, mobile, IoT sensor, voice technology, and has experience of more than 1,500 cases. As one of AWS Premier Consulting Partner since 2015, we help our clients using AWS and contribute to their businesses. Encouraging to publish knowledge by employees throughout the company, we have released about 9,000 technical articles on the owned media "Developers.IO". As for Alexa, we have written about 50 articles including Amazon Echo reviews and technical information on Amazon Alexa since 2015.
In addition, we support various work styles and we were certified as a Tokyo Work Life Balance Certified Company in 2013.
· Basic knowledge of Amazon Alexa (published in January 2017)
· I tried adding features to Amazon Echo using AWS Lambda (published in August 2015)
Developers.IO "Amazon Alexa" tag
Tokyo Head Office: Sanposakuma building 8F, 1-11 Kandasakuma-cho Chiyoda-ku, Tokyo 101-0025, Japan
CEO: Satoshi Yokota
Our Services: Technical support in cloud, mobile, big data
Official web site: https://classmethod.jp/
Tech blog: https://dev.classmethod.jp/
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